Crystal Agent Applications
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As an application running on agent desktop, Crystal Live ® Agent changes many faces of traditional recording system. Call information passively achieved via D-Ch, CTI, SMDR, Dedicated Recording Interface would not be the only resource of Data Mining for call center or CRM, with CL Agent ™, you can actively insert your own data into database according to business type, more than that, you are able to control recording dedicated to what it is need to be. | ||
Main Functions |
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