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Crystal Agent Applications

	As an application running on agent desktop, Crystal Live ® Agent changes many faces of traditional recording system. Call information passively achieved via D-Ch, CTI, SMDR, Dedicated Recording Interface would not be the only resource of Data Mining for call center or CRM, with CL Agent ™, you can actively insert your own data into database according to business type, more than that, you are able to control recording dedicated to what it is need to be.
	Main Functions

Recording can be initialized by agent or supervisor on demands. Agent/supervisor can pause and resume recording for blacking out sensitive data
Built-in XML based A Questionnaire Survey template can be fully customized according your business rules, it enables your agents go through business operations in a consistent manner.
Auto Popup once call is coming with all relevant call information inside
User-defined destination for uploading recordings
Annotation
All customer data will be inserted into central database
Customer application GUI can be directly embedded into CL agent, no need to switch between them
With CL APIs, CL Agent can be seamlessly integrated into any third party application

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Crystal Agent Application