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Crystal Agent Applications

     
  As an application running on agent desktop, Crystal Live ® Agent changes many faces of traditional recording system. Call information passively achieved via D-Ch, CTI, SMDR, Dedicated Recording Interface would not be the only resource of Data Mining for call center or CRM, with CL Agent ™, you can actively insert your own data into database according to business type, more than that, you are able to control recording dedicated to what it is need to be.   
 

Main Functions

 
          
  •   Recording can be initialized by agent or supervisor on demands. Agent/supervisor can pause and resume recording for blacking out sensitive data  
  •   Built-in XML based A Questionnaire Survey template can be fully customized according your business rules, it enables your agents go through business operations in a consistent manner.
  •   Auto Popup once call is coming with all relevant call information inside
  •   User-defined destination for uploading recordings
  •   Annotation
  •   All customer data will be inserted into central database
  •   Customer application GUI can be directly embedded into CL agent,  no need to switch between them
  •   With CL APIs, CL Agent can be seamlessly integrated into any third party application
 
 
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